Returns & Refunds

 

Flip Flop & Chill Refund Policy

We are committed to ensuring our customers are 100% satisfied with their purchase. If you're not completely happy, we're here to help.

Return Period

Customers may return the product within 30 days of receiving it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Faulty Products

If the product you receive is faulty, damaged or significantly different from its description on our website, please contact our customer service at chillsupport@flipflopchill.com within 7 days of receiving the product. We will arrange for a replacement, store credit or full refund, including any shipping costs.

Refunds Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

We replace items if they are defective or damaged. If you need to exchange an item, please contact us at chillsupport@flipflopchill.com.

Exceptions for Size Exchanges

At Flip Flop & Chill, we understand the importance of a perfect fit. That's why we offer size exchanges on our products.

If you need to exchange an item due to size issues, you simply have to cover our manufacturing cost and the shipping fee for the new item. As a bonus, you get to keep the original pair for free!

Please note, we consider each request on a case-by-case basis to ensure the best solution for both parties. Contact our support team at chillsupport@flipflopchill.com to start the exchange process.

Your satisfaction and comfort are our top priorities. We are committed to providing you with the best fit for the best beach experience.

Shipping

You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Refundable Items

Some items may be non-refundable and/or non-exchangeable. Please see the product description for further details.

Final Sale Items

Please note that any discounted items or items purchased during a sales event are considered final sale and will not be eligible for returns or exchanges.

Please don't hesitate to contact us at chillsupport@flipflopchill.com if you have any questions or concerns.

BECOME A VALUED FFC AFFILIATE & EARN 30% COMMISSIONS ON EACH CONVERTED SALE!

Seaside Striders FlipFlops are cherished by people across the globe who seek comfort, style, and a deeper connection with their journey through life's paths. We are incredibly honored to spread joy and comfort with our carefully designed flip-flops. Crafted for those who value the blend of relaxation and adventure, our flip-flops are more than just footwear—they are a step towards embracing a laid-back lifestyle, enhancing your connection with nature, and experiencing unmatched comfort in every stride. A heartfelt thank you to our affiliates for sharing our passion and our exceptional range of flip-flops with your community. Together, we're walking towards a brighter, more relaxed world.

Step 1: Sign up To create your affiliate account, paste this link below in your web browser: 

https://flipflopchill.refersion.com/affiliate/registration

Step 2: You will automatically receive an email welcoming you to our affiliate program with a link to log into your dashboard.

Step 3: Your affiliate link will be approved approx. 48 hours after
submitting your application (we don't work weekends or public holidays).

Step 4: Once the link has been approved and you log into your dashboard, you will be able to see your affiliate link.

How does our affiliate link work?

Share your affiliate link and receive 30% of purchases made by customers using your link/discount code.

How does the affiliate code work?

When your code gets used at the checkout, the customer receives 10% off and you receive 30% commission. 

What happens if I share my link and my discount code?

If you share your affiliate link and your code, you will receive 30% commission and the person using it receives 10% off at the checkout. You won't double up your commissions!

NOTE: Please be aware that if the customer doesn't use the link or the discount code at the checkout, we are unable to track those orders. All codes need to be entered at the checkout as we are unable to apply discount codes once a sale has been made.

If you have any issues or questions, please contact chillsupport@flipflopchill.com and she will assist your queries within 24 hours.

We are SO excited to have you on our affiliate team and we are so pumped to share the abundance with you and your community.

#StayChill

FlipFlopsChill Team