FAQs

Of course! Here are some frequently asked questions and their answers:

Q: What is your return policy? A: We offer a 14-day return policy for all of our products. If you're not satisfied with your purchase, simply contact us and we'll provide instructions on how to return your item for a refund or exchange.

Q: How long does shipping take? A: Shipping times vary depending on your location and the shipping method you choose at checkout. Generally, orders within the US take 3-5 business days to arrive, while international orders can take up to 2-3 weeks.

Q: Do you offer free shipping? A: We offer free shipping on orders over $50 within the US. International shipping rates vary depending on your location and the weight of your order.

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.

Q: Do you offer wholesale pricing? A: Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.

Q: How can I track my order? A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or on the carrier's website.

Q: Can I cancel or change my order? A: If your order has not yet shipped, you may be able to cancel or make changes to your order. Please contact us as soon as possible to make any changes.

Q: Do you offer gift cards? A: Yes, we offer gift cards in various denominations. You can purchase a gift card on our website and it will be delivered via email.

Q: How can I contact customer support? A: You can contact us by email at support@starlightstrap.com or through our contact form on our website. We aim to respond to all inquiries within 24 hours.

BECOME A VALUED FFC AFFILIATE & EARN 30% COMMISSIONS ON EACH CONVERTED SALE!

Seaside Striders FlipFlops are cherished by people across the globe who seek comfort, style, and a deeper connection with their journey through life's paths. We are incredibly honored to spread joy and comfort with our carefully designed flip-flops. Crafted for those who value the blend of relaxation and adventure, our flip-flops are more than just footwear—they are a step towards embracing a laid-back lifestyle, enhancing your connection with nature, and experiencing unmatched comfort in every stride. A heartfelt thank you to our affiliates for sharing our passion and our exceptional range of flip-flops with your community. Together, we're walking towards a brighter, more relaxed world.

Step 1: Sign up To create your affiliate account, paste this link below in your web browser: 

https://flipflopchill.refersion.com/affiliate/registration

Step 2: You will automatically receive an email welcoming you to our affiliate program with a link to log into your dashboard.

Step 3: Your affiliate link will be approved approx. 48 hours after
submitting your application (we don't work weekends or public holidays).

Step 4: Once the link has been approved and you log into your dashboard, you will be able to see your affiliate link.

How does our affiliate link work?

Share your affiliate link and receive 30% of purchases made by customers using your link/discount code.

How does the affiliate code work?

When your code gets used at the checkout, the customer receives 10% off and you receive 30% commission. 

What happens if I share my link and my discount code?

If you share your affiliate link and your code, you will receive 30% commission and the person using it receives 10% off at the checkout. You won't double up your commissions!

NOTE: Please be aware that if the customer doesn't use the link or the discount code at the checkout, we are unable to track those orders. All codes need to be entered at the checkout as we are unable to apply discount codes once a sale has been made.

If you have any issues or questions, please contact chillsupport@flipflopchill.com and she will assist your queries within 24 hours.

We are SO excited to have you on our affiliate team and we are so pumped to share the abundance with you and your community.

#StayChill

FlipFlopsChill Team