Returns & Refunds
Returns
Our return policy lasts 14 days. Once you receive the purchased item and a 100% refund can be claimed within the first14 days. If the 14 days have gone by, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Please contact us via support@starlightstrap.com, before returning the item
If you happen to receive a defective item, we will send back another one express delivery at our charge, and provide you with an extra gift to apologize. Please note that defective items are a rare case scenario.
Exchange
The item doesn't fit? Contact us within the first 14 days after you have received your purchase, return the item to our warehouse and we are more than happy to provide you with the perfectly fitting product. Guaranteed hassle free!
Lost & damaged items
Receive a FREE reshipment for damaged & lost items. Even these cases remain the exception and are caused by the postal service, we don't shy away and take the extra mile to make you smile !
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at
support@starlightstrap.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Extended shipping time
We do not grant refunds on items, which haven't arrived at the recipient's address. No refund will be given due to long shipping times.
Wrong shipping addresses
We can not be held responsible for wrong shipping addresses, which are entered by the customer / purchaser. Thus, we do not grant any refunds or returns on items, which do not arrive due to the provision of wrong or incorrect shipping addresses. It is considered as the customers responsibility and may bear full liability
BECOME A VALUED FFC AFFILIATE & EARN 30% COMMISSIONS ON EACH CONVERTED SALE!
Seaside Striders FlipFlops are cherished by people across the globe who seek comfort, style, and a deeper connection with their journey through life's paths. We are incredibly honored to spread joy and comfort with our carefully designed flip-flops. Crafted for those who value the blend of relaxation and adventure, our flip-flops are more than just footwear—they are a step towards embracing a laid-back lifestyle, enhancing your connection with nature, and experiencing unmatched comfort in every stride. A heartfelt thank you to our affiliates for sharing our passion and our exceptional range of flip-flops with your community. Together, we're walking towards a brighter, more relaxed world.
Step 1: Sign up To create your affiliate account, paste this link below in your web browser:
https://flipflopchill.refersion.com/affiliate/registration
Step 2: You will automatically receive an email welcoming you to our affiliate program with a link to log into your dashboard.
Step 3: Your affiliate link will be approved approx. 48 hours after
submitting your application (we don't work weekends or public holidays).
Step 4: Once the link has been approved and you log into your dashboard, you will be able to see your affiliate link.
How does our affiliate link work?
Share your affiliate link and receive 30% of purchases made by customers using your link/discount code.
How does the affiliate code work?
When your code gets used at the checkout, the customer receives 10% off and you receive 30% commission.
What happens if I share my link and my discount code?
If you share your affiliate link and your code, you will receive 30% commission and the person using it receives 10% off at the checkout. You won't double up your commissions!
NOTE: Please be aware that if the customer doesn't use the link or the discount code at the checkout, we are unable to track those orders. All codes need to be entered at the checkout as we are unable to apply discount codes once a sale has been made.
If you have any issues or questions, please contact chillsupport@flipflopchill.com and she will assist your queries within 24 hours.
We are SO excited to have you on our affiliate team and we are so pumped to share the abundance with you and your community.
#StayChill
FlipFlopsChill Team